Contribution & Leadership: Transformational leadership is servant leadership. It's about making a contribution.
Emotional Intelligence: A strong self-awareness and the ability to manage relationships well may be more important than technical skill.
Collaboration: Today's workplaces rely on teams; collaborative skills are critical and highly prized.
Diversity: Learn how age, gender and ethnicity influence underlying values, which influence behavior and communication styles.
Conflict Resolution: Conflict can be a good thing. Learn your natural conflict resolution style and the best options for resolution, given the nature of the disagreement.